Expert support for expert SEO
Someone really sturdy you can lean on.
STAT is much more than a web app. We’re a big-data partner for some of the world’s largest brands and agencies. Whip-smart, one-on-one support and service is our thing.
It really doesn’t matter how big you are. Every single one of our clients gets the back up they need to do their best SEO ever. Extra training? Custom reporting? Strategic brainstorming? You got it.
Dedicated, human support
You can always count on nimble, knowledgeable, one-on-one service from a dedicated client success coach who you’ll know by name.
Unlimited training sessions for your team and your partners—it’s just another part of our core service.
Custom analytics & intelligence
We’ll help you experiment and push the SEO envelope with customized SERP reports and strategy sessions. Just say the word.
Most of our new features come directly out of our chats with clients. You talk. We listen. And STAT keeps getting better and better.
“The level of service from the STAT team has been unparalleled. Highly recommended.”
Accurate search ranking data is a vital part of Further’s results-focused SEO campaigns for clients both local and multi-national. STAT is accurate, scalable and above all dependable.
Search Director, Further
“We’re infatuated with the product. I love this product.”
SEO Manager, Cars.com
“STAT consistently delivers unparalleled results and customer service. I couldn't be more satisfied.”
Content Manager, eSupplements
“STAT really helps build trust with our clients.”
You feel like you have a relationship with a person and not just some random help desk.
Head of Analytics & Technology, 4Ps Marketing
about our support for SEO experts
How do you train new clients?
We use a combination of live screencasts, phone calls, and video conferencing. It’s all done directly with your client success coach.
Can I talk with a real person? Or am I stuck with a call centre?
Your dedicated client success coach is indeed a real person that you can call or email directly.
We’re actual people who work in an actual office together—we don’t use a call centre. Sometimes we go for lunch. Sometimes we grab a coffee. If we’re not in, leave a voicemail or fire off an email, and we’ll get back to you quick as a bunny.
Our office hours are 9:00 am to 5:00 pm (PST), Monday to Friday.
What kind of training materials do you provide?
We do most of our training live and we don’t rely on training materials. Your client success coach is a product expert, and he or she will be the number one training resource for your team.
We also have a streamlined, crystal-clear knowledge base that’s always up to date. That will give you the speediest answers to your most common product questions.
We have a large team. Can you come and train us in person?
Definitely. We’ll do whatever it takes to get your team up and running, although there may be additional fees for in-person training.
Of course, we wouldn’t complain if your office is somewhere sunny and hot.
How quickly do you respond to support requests?
Generally within a couple of hours during our business day—or by the next morning if it’s after-hours.
If your client success coach is held up or out of the office, somebody else will step in to help you out.
We’re a smaller company. Are you really going to give us a dedicated account manager, or is that just mumbo-jumbo?
It’s not mumbo-jumbo! We give all our clients—big and small—the support and TLC they need to be successful with STAT.
Since we don’t rely on long-term contracts to keep clients locked in to our service, it’s always in our best interests to spend whatever time is needed to make sure you’re happy and confident.
What exactly do you mean by “client-centred evolution”?
It may sound flaky, but the basic idea is simple: you talk, we take notes, and STAT gets even better.
Our clients are some of the smartest people in SEO, and they’re out there every day researching, strategizing, experimenting, and advancing the science of SEO. So we would have to be dummies not to listen to what they have to say.
Naturally, not everything makes the cut. Some ideas are too niche, too unproven, or too outside of our development strategy. But we do weigh every single suggestion.
What about professional certifications for STAT? How can I get one?
Sorry, there’s no such thing! The reason you’ve never heard of anything like a “STAT Certified Level 1 Professional” is that anyone in SEO can master STAT pretty quickly. No certifications needed.
Enterprise software doesn’t have to be a royal pain. We’re working hard to prove that.
How much does custom reporting and analytics cost?
We do custom reporting all the time for our clients. When it’s straightforward stuff, we don’t charge anything.
For more complex, highly customized analytics, we may charge an additional fee. And some kinds of analysis may be too far outside of our core service. Just talk to us if you have something specific in mind.
How do your contracts work? Is there a setup fee?
We usually recommend starting with a month-to-month agreement to make sure that STAT is a perfect fit for you. There’s a $600 setup fee, which covers migration assistance and unlimited training for your team.
We also do annual agreements with zero setup fee. If you switch to annual from a month-to-month agreement, we’ll even credit you for the setup fee you’ve already paid. It’s totally up to you.
We don’t believe in locking clients into long or restrictive contracts. If our service is great, and it’s a good fit for your team, we don’t have to worry about you going elsewhere.
Do you really give unlimited support?
Yup. In fact, it’s better than that.
Big or small, every one of our clients gets whip-smart, one-on-one support from a dedicated client success coach. That’s the person who will help you set up your account and migrate from your old solution, who will train up your team, and who will check in with you periodically to make sure you’re getting the most from STAT.
We’re not too worried about spending all of our time on training, because our clients are smart people and STAT is easy to get the hang of.
Which web browsers do you support?
We have active development support for all recent versions of Chrome and Firefox for Windows and OS X, as well as Safari for OS X.
Most other standards-compliant desktop browsers play perfectly nice with the STAT web app.
I hate lock-in. What happens to my data if I decide to leave STAT?
We hate lock-in too. Your data always belongs to you, and you’re free to export it from the web app or through the API for as long as you’re a client. We’ll even help you do so if you need a hand.
We don’t believe in putting up artificial roadblocks. If our product is a good match for you, and if you love our service, then we don’t have to worry about losing you.
Who are you people?
Just a bunch of people who love big data and great SEO. Since 2009, we’ve been providing fresh, unlimited, location-based search data for some of the world’s largest and nimblest online brands and SEO agencies.
Want to know more? Read all about us.